Privacy Policy.

This website is operated by La Luna Restaurant & Cocktail Lounge, 79–81 Talbot Road, Talbot Green, Pontyclun, CF72 8AE, Wales, UK. For the purposes of UK data protection law, La Luna is the data controller of the personal information you provide to us.

You can contact us at any time on 01443 239600 or info@la-lunarestaurant.com.

Depending on how you interact with us, we may collect:

• Reservation details — your name, phone number, email, party size, date and time, and any notes you give us (allergens, occasion, accessibility needs).
• Private hire & events — contact details, event requirements, dietary information for your guests, and any correspondence with our events team.
• Gift voucher purchases — purchaser and recipient names and emails, processed by our voucher provider (DesignMyNight). Card payment details are handled by their PCI-compliant payment processor; we never see or store your full card number.
• Email enquiries — anything you choose to send us, plus the email address you send it from.
• Website usage — anonymised analytics about how the site is used (pages viewed, approximate location, device, referrer), collected only if you accept cookies.
• CCTV — the venue is covered by CCTV for the safety of guests and staff. Footage is retained on a short rolling basis and only reviewed in the event of an incident.

We use your information to:

• Manage and confirm your reservation, private hire, or voucher purchase.
• Contact you about your booking — confirmations, reminders, changes, or cancellations.
• Cater to allergens, dietary requirements, and accessibility needs.
• Respond to enquiries you send us by phone, email, or our website.
• Operate, secure, and improve our website and services.
• Comply with our legal obligations (tax, food safety, allergen records, licensing).

We rely on the lawful bases of contract (delivering the booking or purchase you've asked for), legitimate interests (running the restaurant safely and well), legal obligation, and consent (for marketing and non-essential cookies).

We will only send you marketing emails — for example, news of menu changes, seasonal events, or offers — if you have opted in. Every marketing email includes a one-click unsubscribe link, and you can ask us to stop at any time by emailing info@la-lunarestaurant.com.

We do not sell your personal information. We share it only with trusted providers who help us run the business, including:

• DesignMyNight — our reservations and gift voucher platform.
• Email and hosting providers — for sending booking confirmations and operating this website.
• Payment processors — for taking deposits and voucher payments securely.
• Professional advisers and HMRC — where we are required to keep records or share information by law.

Each provider is bound by their own data protection obligations and may only use your information to provide services to us.

We keep personal information only for as long as we need it. Booking and event records are typically held for up to 24 months after your visit; financial records are kept for 6 years to meet our tax obligations; CCTV footage is retained on a short rolling cycle and overwritten unless flagged for an incident; marketing data is held until you unsubscribe.

Under UK GDPR you have the right to:

• Ask for a copy of the information we hold about you.
• Ask us to correct anything that's wrong.
• Ask us to delete information where we no longer need it.
• Object to or restrict how we use your information.
• Withdraw consent for marketing or cookies at any time.
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, please email info@la-lunarestaurant.com.

Our website uses a small number of cookies. Strictly necessary cookies make the site work and are always on. Analytics cookies help us understand which pages people use, and are only set if you click "Accept" on the cookie banner. You can change your choice at any time by clearing your browser's site data for this domain.

We may update this policy from time to time. The date at the top of the page shows when it was last revised. Significant changes will be highlighted on this page.